Common Infiniti Problems

Infiniti, Nissan's luxury arm, withdrew from the UK and European markets in early 2020. While their cars offer high specification and unique styling, potential buyers must consider the impact of the brand's exit on parts availability, specialist servicing, and residual values.

Common Infiniti trouble spots

  • The InTouch dual-screen infotainment system is known for being slow to boot, prone to freezing, and having limited smartphone connectivity on older models.
  • Models sharing Mercedes-Benz components (Q30, QX30, Q50 2.2d) inherit specific issues like timing chain tensioner failures and DCT gearbox sensor glitches.
  • The innovative Direct Adaptive Steering (DAS) on early Q50 models can feel "numb" or suffer from software glitches that require dealer-only recalibration.
  • Parts for bodywork and unique interior trim can be extremely expensive and difficult to source following the brand's withdrawal from the UK.

What to check on used Infinitis

  • Confirm where your nearest servicing centre is. While some Nissan dealers still support Infiniti, dedicated specialist knowledge is becoming rarer.
  • Be aware that parts lead times can be significantly longer than for mainstream brands, as many components are shipped from Japan or central European hubs.
  • Infiniti cars often feature very high standard specifications; ensure all electronic features, especially the dual-screen InTouch system, work correctly as repairs are costly.
  • Check for a full service history. Given the brand's niche status in the UK, a lack of specialist maintenance can lead to overlooked issues with complex systems like DAS steering.

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