Terms of Service

1. Acceptance of Terms

By accessing and using IsItAGoodCar ("the Service"), you agree to be bound by these Terms of Service, our Privacy Policy, and our Cookie Policy. If you do not agree to these terms, please do not use the Service.

Nothing in these terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Description of Service

IsItAGoodCar provides vehicle history and specification information for UK-registered vehicles. Data is sourced from official UK government databases (DVLA, DVSA) and licensed third-party providers (including Experian). We offer both free basic checks and premium paid reports.

We aim to provide accurate information, but we rely on third-party data sources and cannot guarantee completeness or real-time accuracy. Official records can contain errors or delays.

3. User Accounts

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Use of Data and Content

The information provided through the Service is for your personal, non-commercial use only. You may not:

• Use the Service for any commercial purpose or for the benefit of any third party.
• Scrape, crawl, or otherwise use automated means to extract data from the Service.
• Redistribute, sell, or sublicense any data obtained through the Service.
• Use the Service in any way that violates applicable laws or regulations.

5. Premium Reports, Credits, and Billing

We offer paid features through recurring subscriptions ("Memberships"), one-off credit packs, and individual report purchases. Full AI analysis reports (such as Valuations and MOT Preparation) require credits to unlock.

Payment processing and billing are handled by Stripe. By purchasing, you authorise Stripe to charge your selected payment method. We receive confirmation of your transaction and update your account accordingly.

One-off Reports: Purchased reports are available for 180 days from the date of purchase.

Credit Packs: Purchased credits do not expire as long as your account remains active. If your account is inactive for more than 24 months, we reserve the right to expire unused credits.

6. Data Guarantee

Our Full Premium Vehicle Check may include data licensed from Experian (via One Auto API). Where applicable, report sections are marked with "Data provided by Experian".

Every Full Premium Vehicle Check includes a data guarantee, underwritten by Experian. This guarantee is subject to specific terms and conditions provided at the time of purchase. The applicable Experian Data Guarantee Terms and Conditions form part of these terms: Experian Data Guarantee Terms.

7. Refunds and Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory 14-day right to cancel a purchase of digital content or services for a full refund.

Important — consent to immediate performance of digital content: When you purchase credits or a Full Premium Vehicle Check, you acknowledge and expressly consent to the immediate supply of digital content. You further acknowledge that your right to cancel will be lost once the digital content has been fully delivered (i.e., the report has been generated or the credits have been used).

If you have purchased a credit pack and have not used any credits, you may request a refund within 14 days of purchase by contacting us (support [at] isitagoodcar.com).

8. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis.

While we strive for accuracy, we do not warrant that the information provided is 100% accurate, complete, or up-to-date. Vehicle data depends on the records maintained by official government agencies and third-party providers. AI-generated insights are for informational purposes and should not be considered professional advice. We entirely exclude any liability for errors or omissions in data provided by third parties.

9. Limitation of Liability

To the maximum extent permitted by law, Matter Logic Limited shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Service. Our total liability to you for any claim shall not exceed the amount you have paid to us in the 12 months preceding the claim.

10. Modifications to Terms

We may modify these Terms of Service at any time. We will notify you of any material changes by posting the updated terms on this page. Your continued use of the Service after such changes constitutes your acceptance of the new terms.

11. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions about these Terms of Service, please contact us (support [at] isitagoodcar.com).