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UK Buyer Reliability Guide3 Known Faults Documented

Mercedes-Benz EQS (V297) Common Problems & Reliability

The Mercedes-Benz EQS (V297) is the brand's flagship electric luxury saloon, engineered on the dedicated EVA2 platform. Positioned alongside the traditional S-Class, it showcases the groundbreaking 56-inch curved MBUX Hyperscreen, up to 108.4kWh usable battery capacity with an astonishing official range of up to 453 miles, standard AIRMATIC air suspension, and whisper-level acoustic isolation.

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Generation Periods
3
Known Issues
1
Critical Faults
2
Moderate Issues

Select a Model Year Period

Detailed fault breakdown, symptoms, and estimated repair bills by production year.

Most Common Mercedes-Benz EQS (V297) Faults & Repair Costs

Moderate Risk

56-inch MBUX Hyperscreen Software Glitches & Passenger Display Freeze

Est. Cost£0 (Software update)

The pillar-to-pillar 56-inch curved glass Hyperscreen can experience boot-up freezes, black screens on the front passenger OLED display, or laggy navigation routing in early software builds.

Warning Signs:

Hyperscreen goes completely black on startup, Passenger display fails to awaken, Voice control assistant fails to respond

What to Check Before Buying:
  • Verify MBUX software release is E330.1 or newer
  • Test touch feedback across all 3 display sections
Verified by IsItAGoodCar Research TeamUpdated
Moderate Risk

Electromechanical Brake Pedal Feedback Caliper Blending

Est. Cost£0 (Software update / Technical Service Bulletin)

Early EQS models feature a motorized brake pedal that moves autonomously during recuperation, causing an abrupt or inconsistent pedal feeling under emergency stops.

Warning Signs:

Unpredictable pedal bite point when stopping from high speeds, Slight pulsation during brake transition from regen to friction, Pedal feels stiff under light pressure

What to Check Before Buying:
  • Test brake feel across varied deceleration speeds
  • Confirm brake booster software updates were carried out
Verified by IsItAGoodCar Research TeamUpdated
High Risk

AIRMATIC Air Strut Valve Block Seepage Under 2.5-Tonne Weight

Est. Cost£700–£1,800

Due to the immense 2.5-tonne mass of the EQS, the AIRMATIC suspension pneumatic valve distribution block and front air struts can develop slow pressure seepage, causing the car to sag after several days parked.

Warning Signs:

Car noticeably dropped on front suspension after parked over weekend, "AIRMATIC: Malfunction" message, Air compressor runs loudly for 45+ seconds upon vehicle unlock

What to Check Before Buying:
  • Measure ride height before and after cold start
  • Listen for hissing around front wheel arches
Verified by IsItAGoodCar Research TeamUpdated
Essential Pre-Purchase Step

Buying a used Mercedes-Benz EQS (V297)? Always check for hidden finance and write-off history.

Mechanical problems are only half the battle. Over 1 in 3 UK used cars checked have unpaid finance or accident write-off records that could cause you to lose the car or thousands in value.

Inspection Checklist for Mercedes-Benz EQS (V297) Buyers

✓Test every zone of the 56-inch MBUX Hyperscreen (driver display, central OLED, passenger OLED) for dead pixels and responsiveness.
✓Verify AIRMATIC air suspension raises and lowers smoothly without compressor noise or level errors.
✓Check that the motorized flush door handles pop out smoothly on proximity detection.