IsItAGoodCar
Reliability Guide

Common Problems with the
2023 Toyota Highlander

In 2023, Toyota rolled out a substantial technology and convenience update for the Highlander in the UK. The previous 8-inch screen was replaced with a crisp 12.3-inch Toyota Smart Connect multimedia display featuring cloud-based connected navigation and wireless Apple CarPlay, complemented by a new 12.3-inch fully digital customisable driver instrument combimeter with four selectable themes and an upgraded wireless smartphone charging tray.

What changed for 2023

  • •12.3-inch Toyota Smart Connect multimedia system with wireless Apple CarPlay
  • •12.3-inch fully digital customisable driver instrument combimeter
  • •Relocated and upgraded wireless smartphone charging tray
  • •New 20-inch gloss black alloy wheel design on higher trim grades

Common MOT watch-outs

  • !Rear high-voltage motor cable connector corrosion from winter road salt
  • !Uneven tyre wear on heavy 20-inch alloy wheels from pothole impacts
  • !Rear brake disc surface corrosion and banding from regenerative underuse
3
Known Issues
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Serious
0
Moderate
1
Minor

All Known Issues

Rear Electric Motor High-Voltage Cable Connector Corrosion ('Cablegate')

SeriousElectrics & Electronics

On Highlander AWD-i models, the high-voltage cable that delivers electrical power from the front hybrid inverter to the rear axle motor exposes its connector terminal housing to wheel spray, road salt, and dirt under the vehicle. Over British winters, galvanic corrosion degrades the braided shielding and terminal seal, resulting in AM radio static, hybrid system fault warnings, and loss of rear electric all-wheel drive.

Est. Repair Cost: £0 (Manufacturer warranty campaign / £2,500–£4,200 out of warranty)
Warning Signs:

Hybrid System Malfunction warning light displayed on instrument cluster, Buzzing or static interference on AM radio frequencies during acceleration, Vehicle reverts to front-wheel drive only with rear motor deactivated

What to Inspect:
  • Inspect the high-voltage orange cable connector at the rear motor housing for white powdery aluminium corrosion
  • Check Toyota dealer service records for application of the updated protective cover and dielectric sealing compound
Verified by IsItAGoodCar Research TeamUpdated

Second-Row Seatback Recliner Internal Locking Mechanism Defect

SeriousInterior & Trim

On certain Highlander models built between 2021 and 2023, the internal return spring within the second-row seatback recliners was improperly manufactured. The locking teeth may not engage completely when adjusting the seat position, creating a risk that the seatback unlatches and collapses forward or backward under heavy braking or during a collision, leading to an official DVSA safety recall.

Est. Repair Cost: £0 (Safety recall / £350–£750 out of warranty)
Warning Signs:

Second-row seatback fails to click solidly into locked upright position, Seatback shifts or rocks back and forth when pushed by hand, Seat slide mechanism binds or resists latching when adjusting legroom

What to Inspect:
  • Operate the second-row seatback recline levers through all ratchet steps to confirm firm engagement
  • Verify on the Toyota UK recall database that the seat recliner return spring campaign has been signed off
Verified by IsItAGoodCar Research TeamUpdated

Touchscreen Multimedia Infotainment Display Freezing and Smartphone Disconnection

MinorElectrics & Electronics

The 12.3-inch central multimedia touchscreen display can suffer from operating system software lockups, sluggish touch response, and random disconnection of wired or wireless Apple CarPlay and Android Auto. In some instances, the system takes up to 20 seconds to boot on vehicle start, delaying reverse camera and parking sensor graphics.

Est. Repair Cost: £0–£180
Warning Signs:

Central 12.3-inch screen freezes or remains on Toyota logo upon startup, Apple CarPlay or Android Auto drops connection mid-navigation, Reversing camera image flickers or fails to load immediately when engaging reverse

What to Inspect:
  • Test the central touchscreen by switching between navigation, audio, and climate menus to assess lag
  • Plug in a smartphone and confirm stable CarPlay or Android Auto operation over a 15-minute test drive
Verified by IsItAGoodCar Research TeamUpdated

Buying Tips for 2023 Toyota Highlander

  • The 2023 technology update greatly improves the daily cabin experience compared to earlier 2021 models
  • Ensure the high-voltage rear electric motor cable connector has been inspected for corrosion under warranty
  • Check all three rows of seats and the electric folding mechanism for smooth operation