UK Reliability Directory

Volvo XC60 (Gen 2)

Production Years: 2017 - 20244 Documented Faults

The second-generation Volvo XC60, launched in 2017, was a monumental step upmarket for the brand, utilizing the advanced SPA (Scalable Product Architecture) platform shared with the larger XC90. Introducing a stunning, minimalist "Scandinavian" interior and class-leading safety features, it successfully establishment itself as a formidable rival to the Audi Q5, BMW X3, and Mercedes GLC. In the UK, it is highly prized for its exceptional ride comfort, near-silent cabin refinement, and the serene driving experience that makes it a perfect family cruiser rather than a sporty corner-carver. While mechanically sound, the Gen 2 XC60 is a software-heavy vehicle that has faced a similar set of "teething" issues to other SPA-platform Volvos. Early models equipped with the "Sensus" infotainment system were prone to slow boot times, freezing screens, and occasional blackouts, which required numerous software updates to resolve. Later models (2021-onwards) transitioned to an Android Automotive (Google-based) system, which, while powerful, initially suffered from GPS lag and connectivity bugs. Furthermore, high-performance T8 "Recharge" plug-in hybrid models can suffer from faults with the Electric Rear Axle Drive (ERAD) unit, which can be an expensive component to repair outside of warranty. When buying a used Gen 2 XC60 in the UK, a full Volvo main dealer service history is highly recommended to ensure that all critical software updates have been applied. Prospective owners should thoroughly test the infotainment system and verify that the power tailgate operates smoothly and silently, as early struts are known to strain or fail. It is also important to check the steering at low speeds for any "whining" noises, which can indicate a failing power steering hose—a known weak point. For the best balance of reliability and performance, a "B4" or "B5" mild-hybrid model is the recommended choice, offering excellent refinement and improved fuel economy.

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Common Faults & Reliability

These are the most common documented problems for the Volvo XC60 (Gen 2), sorted by their typical impact and frequency.

ERAD (Electric Rear Axle Drive) Failure

high severity

Plug-in hybrid (Recharge/T8) models can suffer from rear electric motor failure, often caused by internal coolant ingress or bearing wear. This is a "known issue" on the SPA platform where coolant leaks into the motor housing, eventually shorting the unit or destroying the bearings.

Est. repair cost:£3,000–£8,000

Air suspension compressor or leak issues

high severity

Optional air suspension can suffer compressor wear or leaking airbags, especially on heavier, high-spec cars.

Est. repair cost:£600–£1,500

Infotainment and software instability

low severity

Sensus and some early Google-based systems can reboot, lose connectivity or briefly take out climate and assistance menus.

Est. repair cost:£0–£400
View All 4 Documented Issues

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