Volvo XC60 (Gen 2) Common Problems & Reliability
The second-generation Volvo XC60, launched in 2017, was a monumental step upmarket for the brand, utilizing the advanced SPA (Scalable Product Architecture) platform shared with the larger XC90. Introducing a stunning, minimalist "Scandinavian" interior and class-leading safety features, it successfully establishment itself as a formidable rival to the Audi Q5, BMW X3, and Mercedes GLC. In the UK, it is highly prized for its exceptional ride comfort, near-silent cabin refinement, and the serene driving experience that makes it a perfect family cruiser rather than a sporty corner-carver. While mechanically sound, the Gen 2 XC60 is a software-heavy vehicle that has faced a similar set of "teething" issues to other SPA-platform Volvos. Early models equipped with the "Sensus" infotainment system were prone to slow boot times, freezing screens, and occasional blackouts, which required numerous software updates to resolve. Later models (2021-onwards) transitioned to an Android Automotive (Google-based) system, which, while powerful, initially suffered from GPS lag and connectivity bugs. Furthermore, high-performance T8 "Recharge" plug-in hybrid models can suffer from faults with the Electric Rear Axle Drive (ERAD) unit, which can be an expensive component to repair outside of warranty. When buying a used Gen 2 XC60 in the UK, a full Volvo main dealer service history is highly recommended to ensure that all critical software updates have been applied. Prospective owners should thoroughly test the infotainment system and verify that the power tailgate operates smoothly and silently, as early struts are known to strain or fail. It is also important to check the steering at low speeds for any "whining" noises, which can indicate a failing power steering hose—a known weak point. For the best balance of reliability and performance, a "B4" or "B5" mild-hybrid model is the recommended choice, offering excellent refinement and improved fuel economy.
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Detailed fault breakdown, symptoms, and estimated repair bills by production year.
Most Common Volvo XC60 (Gen 2) Faults & Repair Costs
ERAD (Electric Rear Axle Drive) Failure
Plug-in hybrid (Recharge/T8) models can suffer from rear electric motor failure, often caused by internal coolant ingress or bearing wear. This is a "known issue" on the SPA platform where coolant leaks into the motor housing, eventually shorting the unit or destroying the bearings.
High-pitched whining or grinding from the rear, "Propulsion System Service Required" warning, Total loss of electric-only drive mode
Air suspension compressor or leak issues
Optional air suspension can suffer compressor wear or leaking airbags, especially on heavier, high-spec cars.
One corner low after parking, Slow height changes, Compressor noise
Infotainment and software instability
Sensus and some early Google-based systems can reboot, lose connectivity or briefly take out climate and assistance menus.
Screen reboots, Frozen menus, Driver-assistance settings disappear temporarily
Panoramic roof drain leaks
Blocked or poorly draining panoramic-roof channels can leak water into the cabin and eventually affect electronics.
Damp headlining, Wet carpets, Musty smell or misted windows
Buying a used Volvo XC60 (Gen 2)? Always check for hidden finance and write-off history.
Mechanical problems are only half the battle. Over 1 in 3 UK used cars checked have unpaid finance or accident write-off records that could cause you to lose the car or thousands in value.