IsItAGoodCar
Reliability Guide

Common Problems with the
2014 Ford Tourneo Custom

We've identified 1 known issue that can affect the 2014 Ford Tourneo Custom. None are considered critical, but they're worth knowing about before you buy.

1
Known Issues
0
Serious
0
Moderate
1
Minor

All Known Issues

Twin Sliding Door Lower Roller Wear and Locking Wiring Break

MinorBodywork & Rust

Because the Tourneo Custom is frequently deployed on busy school runs, commercial taxi duties, and airport passenger transfers, the twin side sliding doors undergo heavy daily usage. The nylon-sleeved bearings in the lower guide hinge assemblies wear down from road grit and weight, causing the heavy door to sag, rattle over bumps, and gouge the painted sill guide channel. Concurrently, the flexible multi-core electrical wiring harness running into each door shears from repeated flexing, causing intermittent failure of the central locking actuators, interior step lighting, or triggering false door open alerts while driving.

Est. Repair Cost: £160–£450
Warning Signs:

Sliding passenger door drops and drags against the bottom door frame channel, Scored paintwork and bare metal showing inside the lower external body guide track, Sliding door fails to lock or unlock with the remote key fob or central locking switch, Intermittent side door open warning chime sounding over rough road surfaces

What to Inspect:
  • Slide both side passenger doors fully open and closed, checking for smooth glide and effortless latching
  • Check the lower sill guide track for nylon roller fragmentation, metal swarf, or bodywork scratches
  • Test the remote central locking to ensure both sliding doors lock securely and alarm arms without error
  • Inspect the flexible rubber wiring boots between the B-pillar and sliding doors for pinching or splits
Verified by IsItAGoodCar Research TeamUpdated

Buying Tips for 2014 Ford Tourneo Custom

  • On 2.0 EcoBlue diesel models (2016 onwards), check service records for regular oil changes to avoid wet timing belt degradation and oil strainer blockage.
  • Slide both passenger side doors repeatedly to inspect the lower nylon rollers and check that central locking and electric step functions operate smoothly.
  • Ensure the AdBlue tank and SCR heater system show no warning lights or countdown messages such as No engine restart in XXX miles.
  • Inspect the rear conference seating system; verify that all modular seats release, swivel, fold, and latch securely into the floor mounting tracks.
  • Look underneath at the rear leaf springs, bump stops, and dampers for sagging or cracks caused by heavy passenger and luggage payloads.
Check a 2014 Ford Tourneo Custom by Registration